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FAQs – Pensions & SIPP Mis-Selling

As time goes on, the extent of the pension mis-selling scandal becomes increasingly apparent. To help you determine whether you can make a claim, our compensation experts are here to answer your frequently asked questions about pension mis-selling.


Q1.It was a long time ago, I don’t know if I have any paperwork, can you still help?

A. Yes, we can still help. We will need some very basic information from you. We then obtain all of the relevant information from the Pension providers to enable us to make the claim on your behalf.

Q2. How far back can you look into pension transfers?

A. We can look at any pension transfers which took place from 1988 onwards.

Q3. How long does a claim take?

A. This really depends if the business we are claiming against is still trading. If your advisers are still trading then they have to give us a final decision within 8 weeks. Many will choose to defend any claim which means your case may be passed on to the Financial Ombudsman Service (FOS) for an independent review. This can take upto 6 months to get resolved.

Many of the cases we deal with involve advisers or businesses that have stopped trading. In these circumstances we will take your case to the Financial Services Compensation Scheme (FSCS). The turnaround for these claims is around 3 to 6 months.

Q4. What are some examples of a mis-sold Pension product?

A. We help customers who have been advised to transfer their pensions into Self Invested Pension Plans (SIPPs).

These usually contain Overseas Property, Land, Storage Units, Carparks, Carbon Credits, Loan Notes, Bio Fuels, Farm land, Forestry, Ecological Energy plus many more.

Q5. How much will I receive in compensation?

A. This all depends on the amount transferred and the circumstances of the transfer including your personal circumstances at the time. We always endeavour to claim any capital losses, plus any lost interest and compensation for the mis-sale.

The average payout we get for our customers from claims to the FSCS is £22,500.

Average calculated between Jan 2017 to date and before deduction of our fees

Q6. The company that advised me to transfer my pension is no longer trading, can you still help?

A. Yes. We specialise in helping in this sort of situation. If your advisers are no longer trading we have the option to take your case to the FSCS – Financial Services Compensation Scheme.

We will need some basic details from you but from thereafter we will take over and begin the process of investigating what happened and how best to get your money back.

Q7. What are your fees?

A. We do not charge any upfront fees. If we are successful in getting you a refund, our fee is 40% plus Vat (total of 48%) of the final payout.

Please note: If you cancel after 14 days and we have already submitted your claim, and an offer of compensation is subsequently made, we will charge our full fee.

For example:

Compensation paid
into your bank
Our fee 40%
plus VAT (total 48%)
You would
be left with
£1000 £480 £520
£3000 £1440 £1560
£10000 £4800 £5200


The above fee illustration is not to be taken as an estimate of the amount likely to be recovered for you.

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William Thornley

from Bolton
compensation from Halifax

Alan Burke

from Bolton
compensation from Santander

Why choose us?

  • Hassle-free process.
  • No lengthy paperwork to complete.
  • Your own dedicated claims expert.
  • Claims settled within 8 weeks on average.
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If you feel you've been let down by your bank or financial adviser please call us.

Call today 0808 163 1659

Customer Stories

We've helped thousands of people win compensation as a result of unsuitable financial advice.

William Thornley I’m absolutely delighted with the service we got from Goodwin Barrett, I couldn’t believe how easy it was and i’ve nothing but praise for them
Alan Parton This was an excellent result which my wife and I never expected. My sincere thanks to you for such an excellent achievement, I cannot thank you enough
Stuart Snowden After sending a report to Santander, they agreed with our findings and awarded Mr Snowden an amount of £7,000 made up from a refund of the losses together with interest and compensation.
William Miller This was a fantastic result I never expected. My sincere thanks for such a prompt and efficient service.
Margaret Long I am so grateful to your company but especially to Steve Wise for getting me the money back
Janet Rynkiewicz We reported our findings to Halifax and within a matter of weeks had secured our client the sum of £26,700 in compensation.
Fred Hardman After we sent a detailed complaint to Halifax, Fred was delighted to receive £6,916 from the bank in a matter of weeks.
Stephen Montague Having investigated the complaint Lloyds TSB agreed that the advice was unsuitable and agreed to pay the clients £10,000.

Figures shown are before the deduction of our fee.