All our advisers are experienced in financial services and will ensure your claim is handled with the utmost professionalism and care.
Michelle Barrett
Managing Director
Having worked in financial services for over twenty years, Michelle has a clear understanding of the malpractice and pressure selling which has been a part of our banking culture for the past three decades. She has made it her mission to provide financial justice for customers of high st banks.
Mark Carroll
Operations Director
Marks primary role is to ensure that our process, through the use of technology and hi-tech systems, provides our clients with an easy and stress-free claims process.
Michael Jordan
Head of Training and Development
Michael has worked in senior management roles in banking with Barclays and NatWest. As a qualified independent financial adviser with over twenty five years experience, he is well placed to train and develop our teams to provide the best possible client experience.
Vicki Hirshals-Froggatt
Head of Claims Administration
Vicki has been with Goodwin Barrett since its inception. She has built up a wealth of knowledge around the claims process. It is Vicki’s responsibility to make sure we continue to deliver a high level of customer service. This involves liaising closely with all the banks to ensure claims are investigated in the quickest possible time whilst keeping our clients fully informed.
Melanie Platt
Head of Claims Analysis
Melanie spent years checking the quality of advice given by financial advisers in banks. As part of a Compliance Unit it was her job to ensure advisers complied with the ‘best advice’ principles laid down by the FCA. It is now her job to make sure that any decisions made by the banks on claims submitted are checked and challenged to ensure we get the best possible outcome for our clients.
Derek Welsby
Senior Claims Adviser
Derek has a background in regulated financial advice. He spent many years advising customers of high st banks like Halifax. He now deals with enquiries from those consumers who feel let down by previous financial dealings with their banks.
Temidayo Aboderin
Senior Claims Adviser
Temi has built up her knowledge over a number of years at Goodwin Barrett and her warm and engaging style means our clients feel they can trust her to get them the best possible outcome.
Anjan Chatterjea
Senior Claims Adviser
Anjan has spent over twenty five years in financial services at senior management levels with Barclays and HSBC. He has an in-depth knowledge of investment and pension products offered by banks and IFAs. He is now responsible for putting together the strongest possible case to give our clients the best chance of a successful outcome.
Barry Heyworth
Senior Claims Adviser
Barry has gained extensive knowledge during his time working at Goodwin Barrett and is on hand for any initial enquiries from consumers looking to make a claim.
Steve Brady
Senior Claims Adviser
As an ex financial adviser with Prudential and Aviva, Steve has years of experience in advising customers about how to invest their savings. He now helps clients of Goodwin Barrett claim compensation for losses due to bad advice from high st banks.
Adam White
Senior Claims Adviser
Adam has worked at Goodwin Barrett for over four years and in that time has gained extensive knowledge about our claims process. He has helped customers reclaim many thousands of pounds from high st banks.
Michael Reeder
Senior Claims Adviser
Michael has gained valuable experience as a Financial Planning Manager with HSBC and Halifax. Many of our clients have been mis-sold investments by these institutions – meaning Michael can quickly identify those people we may be able to help.
Jo Moore
Senior Claims Adviser
Jo has many years experience working for high street banks dealing with investments and is the first point of contact for clients who are interested in reclaiming lost money as a result of inappropriate advice.
Peter Ashworth
Senior Claims Adviser
Peter was previously a financial adviser with Lloyds and Nat West. This puts him in an ideal position to talk to our clients about the advice they were given. He has a good knowledge on the sales process adopted by the banks meaning he can help secure compensation when it is due.
Scott Cam
Senior Claims Adviser
Scott has worked at Norwich Union and Royal London giving him a strong background on the types of products we talk to clients about.
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Chloe Hunt
Senior Claims Adviser
Chloe has developed her skills over the last few years at Goodwin Barrett. She has a good understanding of the claims process and combined with an in-depth knowledge on investment and pension products, she is able to put together a strong case for clients who are interested in reclaiming their lost money.
Joanna Bird
Senior Claims Adviser
Joanna has a background in financial services and has been a complaint handler for the majority of her career. She is responsible for putting together the best possible case and using her experience to secure the right outcome for our clients.
Jamie Shakeshaft
Senior Claims Adviser
Jamie has worked for Goodwin Barrett for a number of years. She has all the necessary skills to compile a claim which will best represent the clients circumstances and achieve the right outcome.
Simon Motley
Senior Claims Adviser
Simon has had a lengthy career working for Barclays and HSBC in addition to a number of years as an IFA. He uses his experience to compile key claim points for our clients for both mis-sold investments and pensions.
Samatha Mulroney
Senior Claims Advisor
Sam is another one of our advisers who has gained her experience by working in several departments at Goodwin Barrett. She now deals exclusively in putting together detailed reports outlining our case for compensation on behalf of clients.
Andrew Howie
Senior Claims Advisor
Andrew is the first point of contact for anyone with a possible claim. He has all the necessary expertise to be able to guide clients through our simplified claims process.
Aaron Chorlton
Senior Claims Adviser
Aaron is one of our most experienced advisers dealing with incoming new enquiries. He is able to quickly identify those people we can help with clear and unambiguous advice and guidance. He will talk clients through the process leaving them in no doubt that Goodwin Barrett is here to help.
Stephen Allman
Senior Claims Adviser
Stephen is one of our pension claims specialists. He does a lot of work with claims that need to go to the Financial Services Compensation Scheme (FSCS). These involve claims against firms who may have mis-sold pensions and other investments but have since gone out of business. These are often complex cases that can take up to 12 months to get resolved. Typical claims involve SIPP pensions and transfers out of company schemes.
Customer Stories
We've helped thousands of people win compensation as a result of unsuitable financial advice.
I’m absolutely delighted with the service we got from Goodwin Barrett, I couldn’t believe how easy it was and i’ve nothing but praise for them
This was an excellent result which my wife and I never expected. My sincere thanks to you for such an excellent achievement, I cannot thank you enough
After sending a report to Santander, they agreed with our findings and awarded Mr Snowden an amount of £7,000 made up from a refund of the losses together with interest and compensation.
This was a fantastic result I never expected. My sincere thanks for such a prompt and efficient service.
I am so grateful to your company but especially to Steve Wise for getting me the money back
We reported our findings to Halifax and within a matter of weeks had secured our client the sum of £26,700 in compensation.
After we sent a detailed complaint to Halifax, Fred was delighted to receive £6,916 from the bank in a matter of weeks.
Having investigated the complaint Lloyds TSB agreed that the advice was unsuitable and agreed to pay the clients £10,000.
Figures shown are before the deduction of our fee.